Registration FAQ

Why can't I find your app in my region?

We may restrict or suspend some or all services in the following regions:

i) Regions we independently determine are unsuitable or inappropriate for providing all or part of our services;

ii) Regions where local laws or regulatory requirements prevent us from providing services to or from that region.

These regions are collectively referred to as “Restricted Regions.”

Currently, Restricted Regions include but are not limited to:

 

Please note that we may update the list of restricted regions at any time and may impose additional restrictions or suspend services for users in specific areas. To ensure you have the latest information, please visit our website regularly.

 

What should I do if I can't receive the verification code via SMS?

If you are unable to receive the SMS verification code, it may be due to the following reasons. Please follow the corresponding instructions to try obtaining the verification code again:

1. Your country or region is not currently supported by our platform, and SMS services for phone numbers are temporarily unavailable.
2. Interception by mobile security software (for smartphone users with installed security apps). Solution: Open your security app, temporarily disable its interception feature, and retry obtaining the code.
3. SMS gateway congestion or malfunction. Solution: Gateway issues may cause delays or loss of sent messages. Contact your mobile carrier for verification or try again later.

IV. Excessively rapid SMS verification code requests.

Solution: We recommend waiting a short interval before attempting the operation again.

V. Poor or no signal in your current location.

Solution: We recommend moving to a location with slightly better signal strength and attempting retrieval again.

 

What to do if you don't receive the verification code via email

If you haven't received our email, please try the following steps to ensure your account information is updated promptly:

I. Verify that the email address you provided during registration is correct and accurate;

1. Check your email client, especially the spam folder or other categorized folders;
2. Ensure your email client is functioning properly and can send/receive emails normally;
3. For optimal experience, we recommend using mainstream email providers like Gmail or Outlook;
4. Note potential network delays; we suggest checking your inbox again later. Verification codes expire after 15 minutes, so please use them promptly.
    

What is a Passkey?

A passkey is a device-based security authentication technology that eliminates the need for manual password entry during account login and operations. Through fingerprint recognition, facial recognition, or device PIN codes, you can quickly verify your identity and enhance account security.

1. How does a passkey improve your experience?

(1) Simplified Login Process

Passkeys eliminate the need to remember complex passwords. Authenticate directly via biometrics or device PIN for time-saving, seamless operations.

(2) Enhanced Security

Employing industry-leading encryption standards, passkeys safeguard your account information against cyberattacks and identity theft, offering more robust protection than traditional passwords.

II. Role of Passkeys in Withdrawals

Verifying withdrawals with passkeys accelerates the process while enhancing security. Since passkeys are tied to your device, ensure its safety to prevent risks from loss or theft.

 

What to Do If You Cannot Log In Due to Security Item Issues

If you cannot log in due to loss of security items (phone number, email address, or Google Authenticator), follow these steps:

I. Contact Customer Support:

Visit the Fexlon homepage and click the customer support icon in the bottom-right corner to contact our team. Inform the support agent which security item(s) you need to replace or unbind, and prepare the required documentation for submission.

II. Submit Documentation:

Customer service will guide you through providing the necessary documentation for your security item replacement request. Ensure all information provided is accurate to facilitate a smooth process.

1. Review Process:

After submission, your request will enter our review process. Typically, you will receive notification of the review outcome within 1 business day.

2. Security Item Replacement Complete:

Upon approval, your security items will be successfully updated. You will then be able to log in normally and continue using our platform.